Privacy Policy

Your privacy is important to us.

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect personal data across our grocery delivery ecosystem, including the Customer Mobile App, Delivery Partner App, Picker/Packer App, and Admin Web Dashboard (collectively referred to as the "Platform").

We are committed to protecting your privacy and complying with applicable data protection regulations, including GDPR principles and UAE data protection laws.

2. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, phone number, email address, delivery address and profile information.
• Account & Authentication Data: OTP logs, encrypted passwords, JWT tokens and device identifiers.
• Transaction Data: Orders, invoices, payments, refunds and VAT/TRN details.
• Location Data: Real-time and historical location information for order tracking and delivery optimization (with your permission).
• Operational Data: Usage logs, crash reports, audit logs and performance metrics.
• KYC Data (Delivery Riders): Government ID, driving licence and verification documents.

3. How We Use Your Information

• Process grocery orders and deliveries.
• Manage customer accounts.
• Authenticate users securely.
• Process payments and refunds.
• Assign orders to pickers and delivery partners.
• Provide customer support.
• Comply with UAE tax and invoicing requirements.
• Improve platform security and performance.
• Prevent fraud and unauthorized access.

4. Data Sharing & Disclosure

We never sell your personal information.

Information may be shared only when necessary:

• With delivery partners to complete deliveries.
• With secure payment gateways such as Stripe.
• With cloud infrastructure providers including AWS, Google Cloud or Microsoft Azure.
• When legally required by government authorities.
• With authorized employees under strict role-based access control.

5. Data Security

We use industry-standard security measures including:

• AES-256 encryption.
• TLS 1.2+ encrypted communication.
• JWT secure authentication.
• Role-Based Access Control (RBAC).
• PCI-DSS compliant payment processing.
• Regular backups and security monitoring.

6. Data Retention

We retain your information only as long as required for business operations, legal obligations and regulatory compliance. Financial and tax-related records may be retained longer where required by UAE law.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, update, correct, restrict or request deletion of your personal information. Requests can be made through our official support channels.

8. Cookies & Tracking Technologies

Our website and dashboard may use cookies and similar technologies for authentication, analytics, session management and security. You may manage cookie preferences through your browser settings.

9. Third-Party Services

The Platform integrates trusted third-party services including payment gateways, maps, notifications and cloud providers. These services operate under their own privacy policies.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be published through the Platform. Continued use of our services indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.