Privacy Policy
At Freshline, we are committed to safeguarding your privacy and ensuring your personal information is handled securely and responsibly.
1. Information We Collect
When you use the Freshline website or mobile application, we collect essential data to fulfill your 10-minute grocery orders smoothly:
- Account Information: Name, phone number, email address, and saved delivery addresses.
- Location Data: Geolocation coordinates and pincodes to assign your order to the nearest express delivery hub.
- Transaction & Payment Details: Payment method selection, payment transaction IDs (card data is encrypted via Stripe/Payment Gateways).
- Device & Usage Data: IP address, device type, browser information, and app interaction logs.
2. How We Use Your Data
We use the collected information strictly for legitimate operational purposes:
- Processing, picking, and fulfilling scheduled grocery orders.
- Sending real-time delivery status updates and SMS/Push notifications.
- Providing customer support and resolving order queries or refunds.
- Preventing fraudulent activities and maintaining system security.
3. Data Sharing & Third Parties
Freshline never sells your personal information to third parties. We only share necessary data with trusted service partners under strict confidentiality agreements:
- Delivery Partners: Assigned delivery drivers receive your address and contact phone to complete delivery.
- Payment Processors: PCI-DSS compliant gateways (e.g. Stripe) for secure processing.
- Analytics & Cloud Hosting: Infrastructure providers hosting our encrypted servers.
4. Your Rights & Data Security
You have full control over your personal data. You can access, update, or request the deletion of your account and personal records at any time through your Profile settings or by contacting customer support.
Have questions about your privacy?
Our Data Privacy team is here to assist you 24/7.